elevate product success with ux research services

Need UX research that elevates your product's success? We help companies get more capacity for user research by providing custom UX research services, designing research strategies that align with your goals, and managing research operations.

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UX Research

From qualitative to quantitative research, our research teams pull from a wide range of UX research methods to get the user insights you need to make informed, data-driven product decisions.

UX Research Strategy

With years of UX research expertise, we help companies design scalable user insights programs that support product roadmaps. 

UX Research Operations

AnswerLab's Research Operations team handles the logistics of recruiting the right participants for UX research studies, scheduling sessions, and managing other aspects of a program so you can take on more studies.

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user research services that work for you

Whether you need Rolling Research to gain iterative insights, Flex Programs that expand your capacity for UX research, or Centers of Excellence where integrated teams of UX researchers and/or research operations specialists support multiple teams to meet your enterprise-sized insights needs, we have it. As a trusted UX research agency, AnswerLab partners with companies to initiate, run, and evolve UX research at the scale your business demands. 

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ux research methods

Whether conducting remote or in-person user research, we have a complete toolkit of quantitative and qualitative methods to deliver insights across the many stages of product development. We specialize in large research programs for companies that need enterprise research insights at scale.

  • In-Depth Interviews
  • Ethnography
  • Diary Studies
  • Workshops
  • Stakeholder Interviews
  • Usability Testing
  • Heuristic Review
  • Intercept Surveys
  • Unmoderated Research
  • Competitive Assessments
  • Focus Groups
  • Mixed Methods Research
  • Benchmarking
  • UX Measurement
  • Custom Quantitative

specialized practice areas

Our specialized teams are fully immersed in the latest advances and ongoing trends in their practice areas. 

Accessibility Research

Ensure your products and experiences are accessible to all. Our accessibility research focuses on solving critical usability concerns for websites, apps, and other product experiences. 

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Hardware User Research

Test hardware products early and often to get key insights for ongoing product development. From exploratory to evaluative hardware UX research, we bring the experience companies rely on. 

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Emerging Technologies

Work with an expert team of researchers who are focused on end-to-end research for emerging experiences, from AI to AR/VR to wearables and beyond.  

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DEI User Research

Inclusive product experiences start with inclusive user research. We help companies get feedback from diverse populations to uncover insights about how they experience products.

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Artificial Intelligence

We have extensive expertise conducting 100+ studies focused on AI experiences, ranging in methodologies, product areas, and research topics. Our AI research expertise includes technical fluency, methodological expertise, and broader awareness of policies, impact, and ethics to help you build better AI-powered products.

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UX Benchmarking Research

Our experienced team of UX researchers leverage their expertise in conducting benchmarking research to help companies understand a product's overall health, diagnose critical usability issues, and reap other benefits to inform product development. 

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Quantitative UX Research

Our quantitative research practice supports you throughout product development, from supporting standalone turnkey survey projects to complex mixed-method engagements. 

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Research Operations

Our Research Ops team executes a seamless UX research experience for our clients, managing the tactical and logistical elements that come with every study, including recruiting, scheduling, and communications.

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research operations from start to finish

Need help efficiently recruiting the right participants and keeping studies on track? Our experts have built processes that ensure streamlined communication from study kickoff to completion, delivering high-quality service to meet all of your research needs.

We manage a wide array of logistical responsibilities throughout the research process including:

  • Understanding your target audience
  • Recruiting the right people
  • Managing seamless logistics
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get to know us

AnswerLab is a full-service UX research agency that provides enterprise-scale research services to help companies create better technology experiences. Get to know AnswerLab, our best-in-class research professionals located across the U.S., and why more companies partner with our agency for user experience research, research operations, and UX strategy. 

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Keep up with the latest in UX research. Our monthly newsletter offers useful UX insights and tips, relevant research, and news from our team.