Elevate product success with exceptional UX research services

Do you want UX research insights that elevate your product's success? We help companies increase their capacity for user research by providing custom UX research services, designing research strategies that align with their product roadmap, and managing research operations from start to finish.

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Reach new markets with UX research

Our research teams use a wide range of UX research methods, from quantitative to qualitative, to get the user insights you need to make informed, data-driven product decisions.

 

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Measure product success with UX Research Strategy

With years of UX research expertise, we help companies design scalable user insights strategies that support product roadmaps. 

 

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Streamline product development with faster recruiting

AnswerLab's Research Operations team handles the logistics of getting the right participants for UX research studies so you can take on more studies.

 

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User research services that work for you

Whether you need rolling research to gain ongoing insights, flex programs that expand your UX research capacity, or integrated teams of UX researchers and/or research operations specialists supporting multiple teams to meet your enterprise-sized insights needs, we have it.

As a trusted UX research agency, AnswerLab helps companies initiate, run, and evolve UX research at the scale their business demands. 

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What business leaders are saying

The insights are now a key reference point as we continue to expand features

"The researcher's work had a significant impact on our team. Our chief Design Officer and other team members praised the report's clarity and actionability. The insights are now a key reference point as we continue to expand features across web and mobile platforms, driving our ongoing projects with clear, actionable insights."

UX Researcher | Twitch

Overall the project delivered both valuable data and value for the money

"I chose AnswerLab because of their expertise in the automotive industry. AnswerLab was spot on with both research execution and delivery, providing strong, actionable insights. Overall the project delivered both valuable data and value for the money."

Joel Guinto | UX Director, The Garage Team Mazda

Their research design provided actionable insights

"From our initial discussions to the final presentation of findings, AnswerLab demonstrated a strong understanding of our industry, our business needs, and our customers. Their research design provided actionable insights. We were able to benchmark our site, validate the changes we made, and identify areas for future improvement. They are truly a strategic partner."

Steven Abatiello | Manager, Web Operations at National Grid

AnswerLab’s quality has been top notch

"From their initial proposal to the lab sessions to the final presentation, AnswerLab’s quality has been top notch. I’ve thoroughly enjoyed working with AnswerLab and hope for the opportunity to do so in the future."

Director | User Experience Design, LinkedIn

UX research methods

Whether conducting remote or in-person user research, we have a full set of methods to deliver insights across the many stages of product development. We specialize in large research programs for companies that need enterprise research insights at scale.

  • In-Depth Interviews
  • Ethnography
  • Diary Studies
  • Workshops
  • Stakeholder Interviews
  • Usability Testing
  • Heuristic Review
  • Intercept Surveys
  • Unmoderated Research
  • Competitive Assessments
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Specialized research practices

Our specialized teams are fully immersed in the latest advances and ongoing trends in their practice areas. 

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Accessibility Research

Ensure your products and experiences are accessible to all. Our accessibility research focuses on solving critical usability concerns for websites, apps, and other product experiences. 

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Hardware User Research

Test hardware products early and often to get key insights for ongoing product development. From exploratory to evaluative hardware UX research, we bring the experience companies rely on. 

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Emerging Technologies

Work with an expert team of researchers who are focused on end-to-end research for emerging experiences, from AI to AR/VR to wearables and beyond.  

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DEI User Research

Inclusive product experiences start with inclusive user research. We help companies get feedback from diverse populations to uncover insights about how they experience products.

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Artificial Intelligence

We have extensive expertise conducting 100+ studies focused on AI experiences, ranging in methodologies, product areas, and research topics. Our AI research expertise includes technical fluency, methodological expertise, and broader awareness of policies, impact, and ethics to help you build better AI-powered products.

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UX Benchmarking Research

Our experienced team of UX researchers leverage their expertise in conducting benchmarking research to help companies understand a product's overall health, diagnose critical usability issues, and reap other benefits to inform product development. 

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Quantitative UX Research

Our quantitative research practice supports you throughout product development, from supporting standalone turnkey survey projects to complex mixed-method engagements. 

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Research Operations

Our Research Ops team executes a seamless UX research experience for our clients, managing the tactical and logistical elements that come with every study, including recruiting, scheduling, and communications.

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Top companies choose AnswerLab for UX research

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Drive product decisions faster

Getting the right recruits quickly helps accelerate the start of studies, which means you can make product decisions even faster. Our experts have built processes that ensure streamlined communication from study kickoff to completion. 

We manage a variety of logistical responsibilities throughout the research process, including:

  • Reviewing your target audience
  • Recruiting the right research participants
  • Scheduling research sessions
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Case studies

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We leverage our expertise to help companies in financial services, B2B, healthcare, gaming, technology, e-commerce, and other industries make user insights an advantage.  Discover how we've helped companies uncover new insights.

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Get to know us

AnswerLab is a full-service UX research agency that provides enterprise-scale research services to help companies create better technology experiences. Get to know AnswerLab, our best-in-class research professionals located across the U.S., and why more companies partner with our agency for user experience research, research operations, and UX strategy. 

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