Qualitative to quantitative, we provide custom research solutions to answer your questions and uncover what drives your users.
make insights your advantage
Enterprise UX research services that deliver user insights at scale across every stage of product development.explore research services
full-service ux research from AnswerLab
Creating experiences people love starts with listening. We leverage qualitative and quantitative UX research to get companies the firsthand insights that shape better products and better results at the scale and speed business demands.
We make it easy to reach your ideal participants by handling all research operations and logistics and bringing all of our experience to bear for your project.
With decades of UX expertise, we can help you shape an ongoing, scalable customer insights program to support your roadmap.
trusted by top companies
When our insights help clients deliver better customer experiences, everybody wins. And that’s something we celebrate.
A global tech company asked us: What are the top negative and positive experiences related to privacy, security, and safety moments among Android users?
Google asked us: How do we help our clients increase conversions from mobile traffic so they continue to invest in and see value in mobile advertising?
make the most of our industry expertise
At AnswerLab, we look at the big picture and take the deep dives. Our industry-specific practices and methodologies ensure you talk to the right people and get a breadth of the most valuable perspectives. And with the agility to see where sectors intersect and overlap, we can help you find more robust answers.
uncovering your best answers
Our specialized teams are fully immersed in the latest advances and ongoing trends in their practice areas. From building more inclusive research practices to exploring emerging domains, we help you explore how your digital interactions shape your customer connections.
We have invested ahead of the curve in emerging technologies, like voice, AR/VR, and AI. When you’re ready to expand your research approaches, our emerging technologies practice is ready to help with experience and expertise in a range of new modalities, platforms, and features.
Our extensive experience in recruiting diverse participants and uncovering insights to make products more inclusive has given us specialized expertise in DEI research. Our approaches will help you better understand how underrepresented populations experience your products and services.
Our UX research and research ops specialists have experience across platforms, assistive technologies, industries, and populations to solve critical accessibility concerns.
Hardware products should be tested with potential users early and often. Our iterative research approach can provide your team with hardware and human factor recommendations.
hear from our clients
When it comes to the difference AnswerLab can make in the human-centered design process, our clients say it best.
Director | User Experience Design, LinkedIn
"AnswerLab’s quality has been top notch. I’ve thoroughly enjoyed working with AnswerLab and hope for the opportunity to do so in the future."
Steven Abatiello | Manager, Web Operations at National Grid
"From our initial discussions to the final presentation of findings, AnswerLab demonstrated a strong understanding of our industry, our business needs, and our customers. Their research design provided actionable insights. We were able to benchmark our site, validate the changes we made, and identify areas for future improvement. They are truly a strategic partner."
CMO | Global Retailer
"AnswerLab's ongoing benchmarking research has been critical in guiding our global website redesign, and now we will have a continuous reference point for our decision-making going forward."
news & perspectives
In this webinar, learn from UX leaders at Salesforce and AnswerLab how accessibility research was applied in a web redesign.
Check out the trends we're seeing now across our research and consider how your team will address them in the year ahead.
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