UX Research, Accessibility and User Testing Services

how AnswerLab UX research drives product success

Whether you need to validate early concepts or refine existing features, our research ensures your product meets user expectations and business KPIs.

Prioritization Made Simple: Get clear, actionable recommendations that align with your product's strategic goals.
Faster Time-to-Market: Use our iterative testing to refine your product quickly and launch with confidence.
Boost Feature Adoption: Identify the features users love, improving your product's performance and business KPIs.

Learn about Research Programs

Researcher and participant conducting research in a UX lab

19+

years delivering research for the biggest companies

71%

of teams renew their programs year over year

38+

product teams currently rely on our research programs

100+

long term research programs since 2014

The insights are now a key reference point as we continue to expand features

"The researcher's work had a significant impact on our team. Our chief Design Officer and other team members praised the report's clarity and actionability. The insights are now a key reference point as we continue to expand features across web and mobile platforms, driving our ongoing projects with clear, actionable insights."

Casey Schnoor | UX Researcher, Twitch

Helped my team understand where and how we should most effectively prioritize our resources

"UX benchmarking has provided my org with a more nuanced and descriptive means to track our progress towards our annual objectives. Through two rounds of benchmarking, AnswerLab has helped my team track how well new feature launches are supporting user needs – or where they’re falling flat. AnswerLab’s insights have helped my team understand where and how we should most effectively prioritize our resources to ensure we’re best supporting our users across our product."

UX Researcher | Google

AnswerLab’s quality has been top notch

"AnswerLab’s quality has been top notch. I’ve thoroughly enjoyed working with AnswerLab and hope for the opportunity to do so in the future."

Director | User Experience Design, LinkedIn

Their research design provided actionable insights

"From our initial discussions to the final presentation of findings, AnswerLab demonstrated a strong understanding of our industry, our business needs, and our customers. Their research design provided actionable insights. We were able to benchmark our site, validate the changes we made, and identify areas for future improvement. They are truly a strategic partner."

Steven Abatiello | Manager, Web Operations at National Grid

Critical in guiding our global website redesign

"AnswerLab's ongoing benchmarking research has been critical in guiding our global website redesign, and now we will have a continuous reference point for our decision-making going forward."

CMO | Global Retailer

Financial Services

B2B

Gaming

Healthcare &
Pharmaceutical

E-Commerce

Technology
& Software

Logistics

Social Media

Automotive

practice areas

Our team has developed unique expertise in multiple specialized research categories. We’ve established practice areas dedicated to these segments and methodologies, which enables ongoing learning and innovation that continuously hones our tailored approaches.

Artificial Intelligence

We have extensive expertise conducting 200+ studies focused on AI experiences, ranging in methodologies, product areas, and research topics. Our AI research expertise includes technical fluency, methodological expertise, and broader awareness of policies, impact, and ethics to help you build better AI-powered products.

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DEI and Inclusive Research

Our extensive experience in recruiting diverse participants and uncovering insights to make products more inclusive has given us specialized expertise in DEI research. Our approaches can help you better understand how underrepresented populations experience your products and services.

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UX Benchmarking Research

Our experienced team of UX researchers leverage their expertise in conducting benchmarking research to help companies understand a product's overall health, diagnose critical usability issues, and reap other benefits to inform product development.

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Quantitative UX Research

Our quantitative research practice supports you throughout product development, from supporting standalone turnkey survey projects to complex mixed-method engagements.

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Research Operations

Our Research Ops team executes a seamless research experience for our clients, managing the tactical and logistical elements that come with every study, including participant recruiting, scheduling, and communications.

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Hardware User Research

Hardware products should be tested with potential users early and often. Our iterative research approach can provide your team with hardware and human factor recommendations. With extensive experience testing hardware products, our specialized team can help you get the insights you need and avoid development pitfalls.

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