UX Research, Accessibility and User Testing Services

our approach

From a single study to an on-going UX research program, we get you the insights you need to build better products. With every AnswerLab engagement, you can count on best-in-class research operations, a comprehensive methods toolkit, unmatched expertise, and the readiness to adapt to your priorities.

research programs

We specialize in UX research at scale. Our Enterprise Research approaches enable organizations to expand and accelerate their ability to make decisions based on human insight.

Our purpose-built, dedicated teams extend your reach and impact within your organization.

Researcher and participant conducting research in a UX lab

ongoing iterative insights

Keep insights coming with fast, readily duplicated sessions on a predictable cadence. Our rolling research engagements offer iterative research—from design concept validation to live products—without missing a beat in your development schedule.

the AnswerLab impact

Our research programs help you:

Uncover insights that deliver maximum customer connection and impact
Provide consistent, timely user insights to stakeholders
Build iterative user knowledge for continuous product improvement
Increase operational efficiency, create opportunities for innovation, and pave the way for ongoing advances
Expand your product, industry, and subject matter expertise

17+
years

delivering research for the biggest companies in the world

71%

of teams renew their programs year over year

38+

product teams currently count on our research programs

100+

long term research programs since 2014

one-time research projects

In addition to ongoing engagements, the AnswerLab team can support individual UX research projects. We use a range of techniques, research methods, and best practices to help you design and execute a specific study to meet a particular business goal.

putting our industry experience to work for you

Our industry-specific practices and methodologies ensure you talk to the right people and get a breadth of the most valuable perspectives. And with the agility to see where sectors intersect and overlap, we can help you find more robust answers.

Financial Services

B2B

E-Commerce

Technology
& Software

Logistics

Social Media

Automotive

Healthcare &
Pharmaceutical

Gaming

unmatched expertise

Our team has developed unique expertise in a number of specialized research categories. We’ve established practice areas dedicated to these segments and methodologies. This focus enables ongoing learning and innovation that continuously hones our tailored approaches.

Emerging Technologies

We have invested ahead of the curve in emerging technologies, like voice, AR/VR, and AI. When you’re ready to expand your research approaches, our emerging technologies practice is ready to help with experience and expertise in a range of new modalities, platforms, and features.

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DEI User Research

Our extensive experience in recruiting diverse participants and uncovering insights to make products more inclusive has given us specialized expertise in DEI research. Our approaches can help you better understand how underrepresented populations experience your products and services.

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Hardware User Research

Hardware products should be tested with potential users early and often. Our iterative research approach can provide your team with hardware and human factor recommendations. With extensive experience testing hardware products, our specialized team can help you get the insights you need and avoid development pitfalls.

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Accessibility Research

Our UX research and research ops specialists have experience across platforms, assistive technologies, industries, and populations to solve critical accessibility concerns. These insights are essential to ensuring your products are usable by all people regardless of ability.

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UX Benchmarking Research

Our experienced team of UX researchers leverage their expertise in conducting benchmarking research to help companies understand a product's overall health, diagnose critical usability issues, and reap other benefits to inform product development.

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sharing our expertise

Explore our latest blogs, whitepapers, articles and case studies to uncover UX insights and approaches that could benefit your organization and your development process.