Careers at AnswerLab

Our purpose is to help create experiences that enrich people’s lives. Our workplace is no exception.

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A workplace that works for everyone

Curiosity. Care. Adaptability. Inspiration.

These are the underpinnings of human-centered design—and a great workplace. At AnswerLab, learning and development are at the heart of what we do. Strong relationships guide the way we show up. Commitment and consideration motivate our growth and effort.

Our people are the secret to our success. That’s why we have built a culture that invites everyone to be themselves and show up fully. This is a place that values and supports everyone, just as they are.

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Real-world benefits of working here

We believe in helping everyone at AnswerLab thrive both inside and outside the workplace. Our benefits reflect this commitment and the evolving needs of today’s world.

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Individual Growth

  • Talent development program (semi-annual) and individual development plans
  • Professional development stipend
  • Ongoing training programs and workshops, including leadership development via an empathetic leadership model
  • Access to a vibrant, diverse community of research practitioners continuously developing their skills and following their curiosity
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Healthy Lifestyle

  • Remote work environment
  • 100% covered medical, dental, and vision benefits (employee base plan)
  • Paid time off
  • Regular holidays and additional flexible holidays
  • Weekly flexible protected time for handling non-work matters
  • Employee assistance program (6 mental health sessions)
  • Four months of fully paid parental leave
  • Short-term disability, long-term disability, AD&D 
  • Reproductive stipend program
  • Pet insurance
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Mindful Work Environment

  • Remote office setup (ergonomic evaluation and funded equipment)
  • Flexible workplace norms rooted in trust
  • Internet & office reimbursement
  • Employee Resource Groups (BIPOC, LGBTQ+, Parents)
  • Anniversary and birthday programs
  • Care sessions with our People & Culture leadership for advice or problem-solving with work-related challenges
  • Corporate charitable matching gift program
  • Candidate referral program
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Financial Confidence

  • 401K profit sharing
  • Health savings account (HSA)
  • Flexible spending accounts
  • Commuter benefits program
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AnswerLabbers having lunch together
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Thoughts from our team

When I decided to start a family, I was extremely nervous to reveal my pregnancy. We were going into a reorg at the time, and I was afraid I would get left behind. But I did not. I actually have more responsibility now. The working world is not traditionally optimized for working moms. But at AnswerLab, I’ve been given the flexibility and understanding to take care of my daughter and be successful in my job.

Megan Sauter
| Director of Talent Development

As a father of two, I’ve often felt conflicted in trying to balance being a present parent and ‘putting in the hours’ to gain company recognition. At AnswerLab, I feel empowered, without reservation, to take autonomy over my schedule while consistently being praised for my work and ability to adapt.

Eric Murphy
| UX Researcher

Working for AnswerLab has been such a valuable experience. I am consistently challenged and supported by all levels of leadership as I grow in my role. Our human-centered work culture makes me feel like I’m a part of a community and that I can show up authentically every day.

Daniele Owens
| Talent Acquisition Manager

At AnswerLab, you'll get to grow as a UX Researcher faster than at any other company. 

  • You’ll join a top-notch, diverse team at a research-focused company. 
  • Studies are set up for success by experts in Research Ops, IT, Design, and Strategy. 
  • Fewer meetings than in-house roles leave you more time for research.
  • Client variety helps you hone your stakeholder management and consultative skills.
David Muñoz
| Research Manager

Folks have asked me what it is about AnswerLab that keeps me here. In my seven years, my response has never veered from a community of talented experts in UX research, clients who value UX research, and an open environment that allows me to keep learning every day.

Jennifer Morales Keller
| VP of Research

The numbers tell our story

  • 89% annual employee retention rate
  • 85% of employees recommend AnswerLab as an inclusive place to work
  • AnswerLab has been recognized as a Fortune Best Place to Work winner three years in a row.
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89%

annual employee retention rate

85%

employees recommend AnswerLab as an inclusive place to work

Community & belonging

Creating a work environment where all AnswerLabbers feel included and supported is our number one priority.
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Employee Resource Groups

AnswerLab's Employee Resource Groups connect employees that share similar interests, characteristics, backgrounds, and identities. Our ERGs act as culture-builders that give members a voice and visibility, create a sense of community, and drive change toward a more equitable workplace.
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Certified Great Place to Work

We're proud to be Certified™ by Great Place to Work®. This award is based entirely on what current employees say about their experience working here. 96% of AnswerLabbers said it's a great place to work.

How we work

Our approach to work reflects who we are as people and what we stand for as an organization:

  • Build trust
  • Provide amazing service
  • Support and encourage inclusivity
  • Jump in and help others
  • Handle change with flexibility
  • Innovate our products and processes
  • Explore creative solutions to challenges
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Find a job you’ll love

Explore the latest job openings to see how you can be part of a leading user experience research firm.

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