Past Events

How Do We Get There? Building a Diverse, Equitable, and Inclusive User Research Practice - Starting Today

We know how important diverse, equitable, and inclusive user research (DEI) is in preventing harmful experiences, but it can be difficult to know where to begin.

In this 45 webinar, we cover:

  • How you can implement inclusivity, diversity, and equity into user research and product design 
  • Actions you can take immediately, as soon as tomorrow
  • Ways to think about what’s next when it comes to DEI research for yourself, your team, and your organization

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Next Steps in Inclusive Research: How to Bridge the Experience Gap

Experience gap research with historically underrepresented groups can help identify moments and features that could potentially lead to exclusion or harm. AnswerLab's Kristin Zibell and Shakima Jackson-Martinez do a deep dive on using this type of research to take the next step in creating inclusive products.

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Is This Thing On? How to Test Voice Assistants Remotely

Voice user interfaces (VUIs) and smart speakers have become a standard part of everyday life for many, providing a powerful platform for customers to connect with brands digitally while staying at home. While VUI research has historically been conducted in-person, AnswerLab’s Benjamin Hoopes demonstrates creative approaches to conducting this type of research remotely.

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Representation Matters: A Recruiting Process for Inclusive UX Research

Outdated research and design processes have often excluded under-represented groups. AnswerLab’s Gina Tenenbaum and David Muñoz share how AnswerLab re-examined and reformed dated research operations processes to create better, more inclusive, digital experiences.

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Researching Youth:
Harnessing the Power and Imagination of Young People

Hearing directly from young people can provide the perspective needed to create products that actually reach and work for them. AnswerLab’s Mitra Martin digs into how to effectively conduct youth research— from designing your study to tailoring your moderation approach.

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How American Express Kept UX Research On Track With A Remote Best-in-Class Backroom Experience

Hear from American Express VP of Product Design & Research, and their Director of UX Research, on how their team pivoted from in-person UX to virtual workshops. The team's quick shift has ensured they keep a pulse on how their customers' needs are evolving in the current environment.

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Accessibility Research: From First Steps To Scalable Processes

Designing for accessibility means that millions more users can effectively use your products and services. Watch our introductory guide to help you start your accessibility research journey.

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5 Strategies To Maximize Your UX Influence

When the UX team is only one component of the chain of impact on products, how do we maximize our influence and ensure impactful insights for our stakeholders? 

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Meeting UX Research Goals Remotely: Providing Value in Challenging Times

Learn how UX researchers can adjust to remote methodologies, accommodate and account for participants’ changing circumstances, and ensure impactful insights for stakeholders. 

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