ux spotlight: how Salesforce used accessibility research in their web redesign

Thursday, May 18, 2023

what you'll learn in this webinar

UX research is a key element of creating websites and products. Taking accessibility into account and including participants with disabilities during user research is a critical part of creating websites and products that are accessible to everyone. Accessibility research helps validate design ideas and aids in getting ahead of potentially inaccessible applications and features. 

Join us on Global Accessibility Awareness Day for a panel discussion with UX leaders from Salesforce and AnswerLab as they cover: 

  • How the team applied accessibility research when redesigning their public-facing website
  • Successes and challenges along the way
  • Best practices regarding research in this space
  • Questions around key considerations in an open Q&A session


Karen Milne Headshot


Karen Milne

Digital Accessibility at Salesforce


Salesforce - Stephanie


Stephanie Maxwell

Senior Manager of Digital Research at Salesforce


AnswerLab - Richard D


Richard Douglass

Principal UX Researcher at AnswerLab


watch the recording (30 minutes)


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about AnswerLab

AnswerLab is a user experience research agency that helps companies create better technology experiences. Our 250+ research experts work with the world's leading brands to uncover UX insights.