Collaborating and reflecting on findings during research is a powerful part of the research process for many teams. What happens when you’re not able to gather your team in-person to observe and synthesize research sessions?

Hear from American Express VP of Product Design & Research, and their Director of UX Research, on how their team pivoted from in-person to virtual workshops. The team's quick shift ensured they kept a pulse on how their customers' needs were evolving in the current environment. 

Watch the webinar to learn:

  • How American Express successfully pivoted their in-person research program to entirely remote methods

  • How implementing a virtual backroom for product & design teams to remotely observe UX research led to greater alignment on customer insights & faster turn-around times

  • The new tools and processes that helped American Express synthesize crucial research insights even faster



  • Evan English, Vice President of Product Design & Research, American Express

  • Dana Chrisfield, Director of UX Research, American Express

  • Amy Buckner Chowdhry, Founder & CEO, AnswerLab

Watch the recording: