Remote research is a reliable and scalable way to get the insights you need to evaluate and improve user experience. When brands are transitioning to remote research, you need a partner who understands remote privacy and security, managing participants in new and diverse environments, and a team that is experienced in working and collaborating remotely.
Remote research can be used to gather insights at every stage of development.
Remote research is not just about IDIs and unmoderated usability. UX research can help you answer questions at all stages of product development remotely. Learn more about our remote research toolkit.
We work with brands to reap the benefits of remote research, including:
- access to a wider pool of participants
- reaching participants who can’t get to a physical lab
- connecting with participants in their natural surroundings
- testing on a wider range of real-world devices and platforms in context
AnswerLab has been conducting remote UX research for 15+ years—it’s in our DNA—and we’re excited to share our tried and tested strategies honed over the years with you.
Our Remote Research Toolkit
Many common UX research methodologies can be conducted remotely using a simple webcam and the right tools. With a few small adjustments, you’ll still answer all of your research questions virtually.
Flexibility and creative solutions can convert any of these methods remotely:
We understand that remote work and remote research can feel daunting, especially if you’re attempting it for the first time. From video-conferencing platforms to task-specific tools for card sorting or storyboarding to digital diary platforms, there is a wealth of tools available to help you gather remote insights. But where should you start?
Our team is well-versed in how to communicate effectively and work efficiently in remote environments. With years of experience with a remote workforce, we’ve tested a plethora of third-party tools, platforms, and resources. We know when and how these tools work best (and when they don’t), so we can customize and tailor solutions that meet your remote needs.
Our team approach ensures worry-free remote research
Fully managed participant experience
Logistics experts responsible for recruiting, ensures correct project setup and smooth execution of research in remote environments
Research technology and IT experts
Technology professionals with years of experience with remote UX research, who ensure data security and privacy, with a robust third party technology toolkit
Best-in-class research execution
Our methodological experts ensure project objectives are met, moderate with excellence, and create strategic, actionable deliverables