Remote research is a reliable and scalable way to get the insights you need to evaluate and improve user experience. When brands are transitioning to remote research, you need a partner who understands remote privacy and security, managing participants in new and diverse environments, and a team that is experienced in working and collaborating remotely.

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Remote research can be used to gather insights at every stage of development.

Remote research is not just about IDIs and unmoderated usability. UX research can help you answer questions at all stages of product development remotely. Learn more about our remote research toolkit.

We work with brands to reap the benefits of remote research, including:

  • access to a wider pool of participants
  • reaching participants who can’t get to a physical lab
  • connecting with participants in their natural surroundings
  • testing on a wider range of real-world devices and platforms in context
AnswerLab’s 130+ remote research experts are constantly evolving our remote capabilities, tools, and practices to better meet your needs. We guarantee speed and reliability, ensure your team can watch sessions live, maintain open lines of communication for collaboration with our researchers, provide seamless remote ‘backroom’ environments for collaboration, and are ISO 27001:2013 certified with policies in place to keep sensitive prototypes and data secure.

Our Expertise

AnswerLab has been conducting remote UX research for 15+ years—it’s in our DNA—and we’re excited to share our tried and tested strategies honed over the years with you.

Our Remote Research Toolkit

Many common UX research methodologies can be conducted remotely using a simple webcam and the right tools. With a few small adjustments, you’ll still answer all of your research questions virtually.

Flexibility and creative solutions can convert any of these methods remotely:

  • Accessibility research
  • AR/VR studies
  • Benchmarking
  • Card sorting & tree testing
  • Co-creation & participatory design
  • Concept testing
  • Diary studies
  • Expert evaluation/ heuristic reviews
  • Exploratory research
  • Focus groups
  • In-Depth Interviews
  • Custom surveys (panel or intercept)
  • Mobile testing
  • Ongoing UX measurement
  • Secure prototype testing
  • Unmoderated research
  • Usability testing
  • Workshops & stakeholder interviews
  • Custom qualitative research
  • Custom quantitative research
  • And more...

We understand that remote work and remote research can feel daunting, especially if you’re attempting it for the first time. From video-conferencing platforms to task-specific tools for card sorting or storyboarding to digital diary platforms, there is a wealth of tools available to help you gather remote insights. But where should you start?

Our team is well-versed in how to communicate effectively and work efficiently in remote environments. With years of experience with a remote workforce, we’ve tested a plethora of third-party tools, platforms, and resources. We know when and how these tools work best (and when they don’t), so we can customize and tailor solutions that meet your remote needs.

Our team approach ensures worry-free remote research

Recruiting OpsFully managed participant experience

Logistics experts responsible for recruiting, ensures correct project setup and smooth execution of research in remote environments

ToolkitResearch technology and IT experts

Technology professionals with years of experience with remote UX research, who ensure data security and privacy, with a robust third party technology toolkit

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Best-in-class research execution

Our methodological experts ensure project objectives are met, moderate with excellence, and create strategic, actionable deliverables

AnswerLab's Guide to Remote Research

Best practices for remote research and building a virtual workplace


Creating a Virtual 'Backroom' Experience

How to make the most of observing remote UX research

Read more

UX Research in Challenging Times

How to Adjust for Impacts on Participants

Learn more

How can we help?