inform product strategy with syndicated research

Syndicated research reports from AnswerLab provide a cost-effective solution to get insights on the key user experience metrics in your industry and better inform your product strategy.

what syndicated research can do for you

Empower your product roadmap with decisive research insights.

  • Quickly access direct insights from real users tackling actual banking tasks
  • Spot opportunities to make your users’ experience smoother
  • Back-up your roadmap with data

With our reports, you also get exclusive access to a tailored readout that adds expanded detail and human-centered examples to the report.

mobile consumer banking

Using a mixed-methods approach with 100 consumers of 5 national banks, we evaluated the effectiveness of consumer banking mobile apps. The research assessed critical post-login tasks encompassing four key categories of banking activity.

The report identifies best practices and analyzes where traditional banks and neo banks capture their customers, miss the mark, and how organizations can steer their strategy to exceed customer expectations.


consumer banking on mobile device

SMB banking value drivers

Coming in May 2024

We sat down with small and medium business owners to hear directly where their banking relationships help them succeed.

This report is a current-state deep dive identifying the most critical pain points in SMB banking that influence their decisions.


small business taking online banking payment

putting our industry experience to work for you

Our financial services research practice understands financial products, consumer needs, B2B needs, and the problems and opportunities facing financial services organizations today.


years delivering research for the world's biggest companies


long term research programs since 2014


Financial services and fintech client partnerships

contact us

How can we help? Talk with a strategist about your UX research needs.