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Reducing support costs and improving customer experience

An energy client wanted to ensure their website redesign would reduce support costs and improve the service experience for 3+ million customers

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AnswerLab's Complete Guide to Accessibility UX Research

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Nicole Durango

Founder & CEO

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about our founder

Passionate about: Having a deep understanding of people and finding ways to improve the human experience.
Experience: International research agency experience working with Fortune 500 companies in the technology and CPG realms.

Studied: MS in Applied Psychology from the University of Southern California, with emphasis on consumer psychology. BA in Psychology from the University of Washington in Seattle, with a minor in Military Science.

For fun: Hanging out with my dogs, staying active, and eating well while trying new restaurants!

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Nicole Durango

about our founder

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