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Reducing support costs and improving customer experience

An energy client wanted to ensure their website redesign would reduce support costs and improve the service experience for 3+ million customers

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AnswerLab's Complete Guide to Accessibility UX Research

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Jim Ross

Jim Ross is a Principal UX Researcher at AnswerLab where he leads research with clients to help them better understand their customers, in order to create experiences that people love. He has over 20 years of experience in UX research and design, is a frequent speaker at UX conferences, and is a prolific author for UX magazines and blogs.

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