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AnswerLab > Privacy Policy

Privacy Policy

Your privacy is important to us.

Last updated July 21, 2010

AnswerLab recognizes the importance of Internet user privacy. For that reason, we like to keep you informed of our privacy practices.

AnswerLab collects personally-identifiable information on certain areas of the site when users request information, apply for jobs or participate in surveys that we use to improve our website. The personally-identifiable information collected may consist of information that you provide, such as your name, mailing address, e-mail address and phone number, and, for recruiting purposes, any other personally-identifiable information on your resume. In addition, AnswerLab collects certain information that you do not visibly enter, such as your IP address, browsing pattern on the site and click stream. AnswerLab does not place cookies on your computer.

AnswerLab uses your personally-identifiable information to fulfill your requests for information, to evaluate any job applications or for other business purposes that you initiate or request. We may keep your personally-identifiable information on file and use it to contact you. AnswerLab uses aggregate (non-personally-identifiable) information to perform statistical analyses of user behavior in order to measure interest in specific areas and information posted on our site.

AnswerLab will not sell, rent or share your personally-identifiable information to third parties, except AnswerLab may share information with a third party when needed to make transmissions or deliveries to you on behalf of AnswerLab.

Some of our clients provide AnswerLab with personally identifiable information about their customers so we can perform our analysis of site usage or contact participants for a study. In addition, as part of our services to clients, we may collect information about user interaction with client websites and provide that information and our analysis to the client. All of this information belongs to the client and AnswerLab keeps all customer data confidential. If you participate in an AnswerLab study with one of our clients, you should review the privacy policies of that site if you have any questions regarding how they use such information.

AnswerLab may update or change this privacy policy at any time and such changes will become effective immediately unless otherwise stated.

The issue of privacy is important to you and to us. Should you have any additional questions, please contact us.

We self-certify compliance with
AnswerLab Privacy Policy Safe Harbor

Safe Harbor Certification and Specifics

AnswerLab adheres to the Safe Harbor Agreement concerning the transfer of personal data from the European Union (“EU”) to the United States of America. Accordingly, we follow the Safe Harbor Principles published by the U.S. Department of Commerce (the “Principles”) with respect to all such data. If there is any conflict between the policies in this privacy policy and the Principles, the Principles shall govern. This privacy policy outlines our general policy and practices for implementing the Principles, including the types of information we gather, how we use it and the notice and choice affected individuals have regarding our use of and their ability to correct that information. This privacy policy applies to all personal information received by the Company whether in electronic, paper or verbal format.


“Personal Information” or “Information” means information that (1) is transferred from the EU to the United States; (2) is recorded in any form; (3) is about, or pertains to a specific individual; and (4) can be linked to that individual.

“Sensitive Personal Information” means personal information that reveals race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, trade union membership or that concerns an individual’s health.


1. Notice. When we collect your personal information, we’ll give you timely and appropriate notice describing what personal information we’re collecting, how we’ll use it, and the types of third parties with whom we may share it.

2. Choice. We’ll give you choices about the ways we use and share your personal information, and we’ll respect the choices you make.

3. Relevance. We’ll collect only as much personal information as we need for specific, identified purposes, and we won’t use it for other purposes without obtaining your consent.

4. Retention. We’ll keep your personal information only as long as we need it for the purposes for which we collected it, or as permitted by law.

5. Accuracy. We’ll take appropriate steps to make sure the personal information in our records is accurate.

6. Access. We’ll provide ways for you to access your personal information, as required by law, so you can correct inaccuracies.

7. Security. We’ll take appropriate physical, technical, and organizational measures to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.

8. Sharing. Except as described in this policy, we won’t share your personal information with third parties without your consent.

9. International Transfer. If we transfer your personal information to another country, we’ll take appropriate measures to protect your privacy and the personal information we transfer.

10. Enforcement. We’ll regularly review how we’re meeting these privacy promises, and we’ll provide an independent way to resolve complaints about our privacy practices.


This privacy policy may be amended from time to time consistent with the requirements of the Safe Harbor. We will post any revised policy on this website.

Information Subject to Other Policies

The Company is committed to following the Principles for all Personal Information within the scope of the Safe Harbor Agreement. However, certain information is subject to policies of the Company that may differ in some respects from the general policies set forth in this privacy policy.

Contact Information

In order to comply with the European Union’s Safe Harbor Principles, AnswerLab commits to the resolution of complaints about your privacy and our collection or use of your personal information.  We have committed to resolve any complaints by European Union citizens relating to this policy, which cannot be resolved directly with our company, through BBB EU Safe Harbor, a dispute resolution procedure administered by the Council of Better Business Bureaus, Inc.

If you have any questions regarding this policy, please contact:

Scott Gunter
575 Market St, Suite 2600
San Francisco, CA 94105

If you do not receive acknowledgment of your complaint or your complaint is not satisfactorily addressed by AnswerLab, please visit the BBB EU SAFE HARBOR web site at for more information and to file a complaint.