Privacy Policy

Privacy Policy

Your privacy is important to us.

Last updated May 25, 2018


We appreciate you trusting us with information that is important to you, and in return we want to be transparent about how we use it.
 

Here we describe the privacy practices for our website. You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe. 

Specifically, we’ll cover:

Information We Collect
How We Use Information
How Information Is Shared
Your Rights To Access and Control Your Personal Data
Data Retention & Data Transfers
Analytics and Advertising Services Provided by Others
Information Security
Changes to This Policy
Who We Are and How To Contact Us
 

INFORMATION WE COLLECT

When you use our website, we collect the following types of information.

INFORMATION YOU PROVIDE US

CONTACT INFORMATION

When you request information from the website (such as by filling out a “contact us” web form), we require you to enter some information, such as your name, email address, and a message. Depending on the nature of your request, we may ask you to provide us with additional information, such as company annual revenues, number of employees, or industry. If you apply for a job with us, we may also require you to submit additional personal information as well as a resume or curriculum vitae.

INFORMATION WE RECEIVE FROM YOUR USE OF OUR WEBSITE

USAGE INFORMATION

When you access or use our website, we receive certain usage data. This includes information about your interaction with the website, for example, when you view or search content. 

We also collect data about the devices and computers you use to access the website, including IP addresses, browser type, language, operating system, the referring web page, pages visited, and cookie information.

HOW WE USE INFORMATION

We use the information we collect for the following purposes.

PROVIDE, IMPROVE, AND DEVELOP THE WEBSITE

Using the information we collect, we are able to honor our website Terms of Use contract with you. For example, we need to use your information to fulfill your requests and to give you customer support. We also use the information we collect to improve our website. For example, we use the information to troubleshoot and protect against errors, conduct research, and develop new features and services.

COMMUNICATE WITH YOU

We use your information when needed to respond to you when you contact us. We may also use your information to promote new features or products that we think you would be interested in. Please contact us at Privacy@AnswerLab.com if you would like us to stop contacting you.

PROMOTE SAFETY AND SECURITY

We use the information we collect to promote the safety and security of the website, our visitors, and other parties. For example, we may use the information to authenticate users, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.

We use cookies and similar technologies for the purposes described above. For more information, please read our Cookie Use statement.

For personal data subject to the GDPR, we rely on several legal bases to process the data. These include when you have given your consent (if you would like to withdraw your consent, please contact us Privacy@AnswerLab.com), when the processing is necessary to perform a contract with you, like the Terms of Use, and our legitimate business interests, such as improving and developing our website and services, marketing new products that may be of interest, and promoting safety and security as described above.

HOW INFORMATION IS SHARED

We do not share your personal information except in the limited circumstances described below.

FOR EXTERNAL PROCESSING

We transfer information to our service providers and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including for customer support, information technology, sales, marketing, data analysis, and research. 

FOR LEGAL REASONS OR TO PREVENT HARM

We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the website or the physical safety of any person.

Please note: Our policy is to notify you of legal process seeking access to your information, such as search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period. Exceptions to our notice policy include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person. 

If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.

YOUR RIGHTS TO ACCESS AND CONTROL YOUR PERSONAL DATA

We give you tools to access and control your personal data, as described below, regardless of where you live. If you live in the European Economic Area, United Kingdom, and Switzerland (the “Designated Countries”), you have a number of legal rights with respect to your information, which your tools allow you to exercise, as outlined below.

Accessing, Changing or Deleting Your Data; Objecting to Data Use. If you wish to access, change or delete your personal data with us, please contact us at Privacy@AnswerLab.com.  If you choose to delete your data, please note that it may take up to 60 days to delete all of your information, like data stored in our backup systems. This is due to the size and complexity of the systems we use to store data. We may also preserve data for legal reasons or to prevent harm, including as described in the How Information Is Shared section.  If you wish to change or stop the receipt of any notifications from us, please contact us at Privacy@AnswerLab.com.

If you live in a Designated Country, in certain circumstances, you can object to our processing of your information based on our legitimate interests, including as described in the How We Use Information section. You have a general right to object to the use of your information for direct marketing purposes. Please contact us at Privacy@AnswerLab.com to control or stop our marketing communications to you about AnswerLab products. Please also review our Cookie Use statement for your options to control how we and our partners use cookies and similar technologies for advertising.

Restricting or Limiting Data Use. In addition to the privacy controls that we offer, if you reside in a Designated Country, you can seek to restrict our processing of your data in certain circumstances. Please note that you can always ask, at any time, to have your data deleted.

If you need further assistance regarding your rights, please contact our Data Protection Officer at Privacy@AnswerLab.com, and we will consider your request in accordance with applicable laws. If you reside in a Designated Country, you also have a right to lodge a complaint with your local data protection authority.

DATA RETENTION & DATA TRANSFERS

We keep your personal information, like your name and email address, for as long as we need it to serve you. You can use tools or contact us to delete the data. We also keep information about you and your use of the website for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm, including as described in the How We Use Information and How Information Is Shared sections. 

We are responsible for personal information that we transfer to others who process it on our behalf as described in the How Information Is Shared section. If you have a complaint about our information transfers, please contact our Data Protection Officer at Privacy@AnswerLab.com. 

Please note that we operate in the U.S. and U.S. privacy and data protection laws may differ from, and are potentially less protective than, the laws of your country. You agree to this risk when you submit personal information on our website and click “I agree” to data transfers or when you consent to the use of cookies.  If you later wish to withdraw your consent, you can delete your personal data as described in the Your Rights To Access and Control Your Personal Data section.

ANALYTICS AND ADVERTISING SERVICES PROVIDED BY OTHERS 

We work with partners who provide us with analytics and advertising services. This includes helping us understand how users interact with the website, serving ads on our behalf across the internet, and measuring the performance of those ads. These companies may use cookies and similar technologies to collect information about your interactions with our website and other websites and applications. To learn more and about your privacy choices, please read our Cookie Use statement.
 

INFORMATION SECURITY

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data.  No method of transmitting or storing data is completely secure, however. If you have a security-related concern, please contact our Data Protection Officer at Privacy@AnswerLab.com.
 

CHANGES TO THIS POLICY

In the future, if we make material changes to this policy, we will provide an alert to such change on our website.  You should review the revised policy before deciding if you would like to continue to use the website.

WHO WE ARE AND HOW TO CONTACT US

If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact our Data Protection Officer at Privacy@AnswerLab.com. You may also contact us at:

AnswerLab, LLC
Attn: Legal Department (Privacy Policy)
575 Market Street, Suite 2600
San Francisco, CA 94105