New Resource: Diverse, Equitable, and Inclusive User Research: A Framework for Today and Tomorrow

Posted by AnswerLab Research on May 20, 2021

Inclusive research is a critical part of every UX research program, from ensuring a diverse recruit in every study to conducting intentional research with underrepresented populations. At AnswerLab, we hear from product teams, researchers, and designers across companies who share this passion for creating inclusive experiences and the goal of developing a mature diverse, equitable, and inclusive (DEI) user research practice.

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We need diverse, equitable, and inclusive user research to prevent harmful experiences and create better products that are safe, helpful, and enjoyable for all.

In this new resource, we’ll share:

  • How you can implement inclusivity, diversity, and equity into your work
  • Actions you can take immediately, as soon as tomorrow
  • Ways to think about what’s next when it comes to DEI research

About the authors:

Shakima Jackson-Martinez, Diversity, Equity, and Inclusion Manager
Shakima Jackson-Martinez is the Diversity, Equity, and Inclusion Manager at AnswerLab where she creates, supports, manages, and measures DEI strategies and programs across the entire organization. Shakima has 10+ years of experience in Human Resources, Project Management, and Research Operations and is deeply passionate about creating spaces where people feel a true sense of belonging and the freedom to bring their whole selves to work.
Learn more about Shakima.

Kristin Zibell, Principal UX Researcher and Product Lead
Kristin Zibell is a Principal UX Researcher and Product Lead at AnswerLab where she leads research to help Fortune 500 clients identify and prioritize insights that improve their business results. She has 16+ years of experience in all facets of human-centered design across the customer journey. Kristin’s belief no matter what you call them –clients, customers, or users –people are people. She believes businesses can either help them or harm them in their experience. Her career is focused on helping.
Learn more about Kristin.
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AnswerLab Research

The AnswerLab research team collaborates on articles to bring you the latest UX trends and best practices.

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