Deep human understanding
AnswerLab was founded on a simple belief: the best decisions start with a deep understanding of human behavior.
People are our priority
We’re a curious team of researchers, strategists and designers who care deeply about how people experience the world.
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Built on experience. Designed for what’s next.
20+ years of impact
For more than 20 years, AnswerLab has connected brands with audiences through expert-led user research, delivering actionable insights, and shaping products of the future.
200+ research experts
Our growing team of researchers, strategists, and designers brings deep expertise to every engagement.
Proven excellence
Credentials that matter
We hold ourselves to the highest standards of rigor, reliability, and responsibility. Our research practices are built to protect client and participant privacy, with security and data handling protocols that meet—and are regularly reviewed against—the most rigorous industry standards.
Our Culture
Find the Edge.
We push into uncharted territory to tackle the problems that scare others off, because breakthroughs don’t happen in the safe zone.
Run the Play.
We treat every idea as an experiment worth trying and every outcome as data worth sharing, because learning beats planning when you’re navigating the unknown.
Push the Ask.
We challenge consensus to go beyond surface answers, because real innovation requires tough questions and brave curiosity.
Own the Outcome.
We take full ownership of our work and its downstream impact, because excellence happens when you care enough to sweat the details.
At AnswerLab, our culture is shaped by how we work—not just what we say. We push into the unknown to tackle the problems others avoid, knowing that meaningful breakthroughs don’t come from playing it safe. Curiosity, rigor, and a willingness to challenge assumptions guide our teams as we navigate ambiguity and turn insight into action.
We believe learning happens by doing. We treat ideas as experiments, share outcomes openly, and ask hard questions to get beyond surface answers. Our teams are encouraged to challenge consensus, take smart risks, and fully own the impact of their work—from early thinking through real-world outcomes.
That sense of ownership extends to how we support our people. We’ve built a culture grounded in trust, flexibility, and continuous growth, with meaningful investment in development, training, and professional learning. Employee resource groups for BIPOC, LGBTQ+, and parents help foster an inclusive environment where diverse perspectives are valued—and where people feel empowered to lead boldly, contribute meaningfully, and do their best work.
Why people thrive here
Talent development
We invest in ongoing learning through training, professional development stipends, and opportunities to stretch into new challenges—so people can deepen their expertise, expand their perspective, and sharpen their craft over time.
Inclusive culture
We believe diverse perspectives make our work stronger. Employee resource groups for BIPOC, LGBTQ+, and parents help foster a supportive, inclusive environment where people feel seen, valued, and empowered to contribute fully.
Feel and do your best
We’ve built a culture grounded in trust and flexibility, with support for wellness and work-life harmony. Our goal is to create an environment where people can do meaningful work without burning out—and bring their full selves to what they do.
Financial confidence
We offer competitive compensation, comprehensive benefits, and equity opportunities designed to support both short-term stability and long-term growth.
Let’s create experiences people love
Partner with AnswerLab to transform your user experience through research-driven insights.
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