Portrait of Richard Douglass

Passionate about: Working with clients to identify their research questions and a methodology that will provide them with the results that will drive business outcomes

Experience: For over 17 years, I have helped create engaging experiences in various verticals, including financial services, software, healthcare/medical, and retail. My clients have included State Street Global Advisors, JPMorgan Chase, Abbott, Razorfish, and LexisNexis. I have expertise with different methodologies, including co-creation and strategy workshops, usability testing, journey maps, and persona development. I also have led workshops at conferences and conducted user research in China, New Zealand, and the United States

Studied: The Ohio State University, Master’s Degree in Instructional Design and Technology

For fun: I love being outdoors and enjoy camping, hiking, backpacking, bicycling, and playing golf