conducting successful remote research 

Digital transformation is accelerating and it’s driving new customer behaviors at a rate that most companies have never seen. Continuing to conduct UX research using remote methods allows you to connect with people where they are and in context, and ensures you keep uncovering insights to create products that succeed.

Guide to Remote Research
Download to hear our proven best practices for conducting remote studies, advice on creating a virtual best place to work, and favorite tools for remote research.

Deepening the Research Practice: The UX Research Moderator's Rubric
This rubric outlines distinct techniques of the research practice and what skill looks like at each level of accomplishment and experience.

Creative Approaches to Remote Research When You Have Complex UX Insight Needs
From focus groups to participatory design, try these creative approaches to ensure your sessions run smoothly in remote environments.

The Who, What, Why, and How: Uncovering Foundational Insights with Remote Exploratory Research
Remote exploratory research, ranging from ethnography to diary studies, helps you stay connected to your customers' changing needs.

Meeting UX Research Goals Remotely: Your Questions Answered
Our team of UX experts answers the most common questions we hear about remote research.

Creating a Virtual Backroom: How to Make the Most of Observing Remote UX Research
A significant benefit of research is bringing stakeholders together to synthesize findings. When you can't meet in-person, a few small adjustments can make the transition to a remote "backroom" seamless.

UX Research in Challenging Times: How to Adjust for Impacts on Participants
There is tremendous value in continuing to connect with customers during trying times. These steps can help accommodate participants’ changing needs, while mitigating any potential biases.

Scaling a UX Research Team to Maturity: A Case Study in UX Influence
Learn more about our work with a client to help scale their team, become more effective researchers, and increase their influence within the organization.