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AnswerLab > Resources > Webinars and Events

Webinars and Events

Learn the latest in user experience trends and research findings.

Our experts share their insights on the latest user experience trends and findings. Join us for upcoming webinars, conferences and events, and access presentations and recordings from past events.

If you don’t find what you’re looking for, contact us for help.

Upcoming Events

We have no webinars scheduled currently, but we host them regularly. Join our mailing list to be notified of upcoming events: 

Event Presentations

Diagnosing Digital Performance: Getting to Why with UX Research

Diagnosing Digital Performance: Getting to Why with UX Research

Digital performance metrics may tell you what happened on your site or app and surface red flags. But knowing there’s a problem is only half of the battle. Sometimes you need to get to the why behind the data in order to know what to do with the data.

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User Experience Best Practices: 15 UX Tips to Improve Credit Card Sites

User Experience Best Practices: 15 UX Tips to Improve Credit Card Sites

Credit card consumers expect better digital experiences. View this webcast to find out what the research reveals about content that increases engagement and the design principles that reduce friction in the application process.

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4 Steps to UX Measurement Success

4 Steps to UX Measurement Success

Measuring user experience is the key to understanding its business impact. In this presentation we share how to demonstrate the value of your UX initiatives and explain what to measure and how to do it.

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Transform Your UX Practice to Transform Your Business

Transform Your UX Practice to Transform Your Business

This is your no excuses approach to creating a UX focused organization. Access this webcast to learn about Answerlab’s New Ecosystem Model of UX Performance. You’ll get practical tips to help you evolve your UX practice and elevate the value of UX at your company.

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User Experience Best Practices: 20 To-Do's to Optimize Digital Shopping

User Experience Best Practices: 20 To-Do's to Optimize Digital Shopping

Get 20 actionable recommendations you can follow today to improve the shopping experience on your desktop and mobile retail sites. Learn how best-in-class sites:

  • Put customers on a path to purchase
  • Help shoppers find what they want
  • Close the deal.

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Prioritize Your UX Investment for Business Outcomes with UXimpact™

Prioritize Your UX Investment for Business Outcomes with UXimpact™

When data sources suggest there are user experience issues on your digital properties, how do you figure out what to fix, when to fix it, and how to fix it? Then, how do you measure and demonstrate the impact of your changes?

Learn how AnswerLab’s new research solution, UXimpact™, delivers evidence-based, prioritized recommendations to improve user experience and measure the resulting business impact.

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Got Game? Creative UX Research Approaches for Winning Insights

Got Game? Creative UX Research Approaches for Winning Insights

If product innovation is your goal, conducting exploratory research early in the product development process can ensure you build something your users crave. Exploratory research methods, like innovation games, are designed to break through user constraints and uncover real, latent user needs.

In this presentation, we share real-world case study examples and techniques for incorporating exploratory UX research methods to tease out user insights you might otherwise miss.

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How to Respond to Responsive Design

How to Respond to Responsive Design

In a world of ever-increasing choice of digital access points, providing a consistent user experience can be daunting. This presentation explains responsive design, its impact on user experience, and what it may mean for you and your users.

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Outside the Lab and Inside Their Minds

Outside the Lab and Inside Their Minds

How will you ensure your next digital product is groundbreaking? It’s not enough to build your product right, you need to build the right product. Research that gets into your users’ heads and supports rich customer experience is most valuable and strategic when not confined to evaluating product “usage.”

In this presentation, AnswerLab shares examples of research approaches that surprise and delight by delivering experience insights beyond the scope of “could they use it?”

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Hiring and Keeping Amazing UX Researchers

Hiring and Keeping Amazing UX Researchers

Do you need to find exceptional user experience research talent?  Need help knowing where to find your next amazing UX researcher, or separating the excellent from the average candidates? AnswerLab’s success depends on hiring the best talent, so we’ve learned what it takes it hire outstanding researchers.

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Pass the iPad, Please – 5 Lessons for Creating Great Tablet Experiences

Pass the iPad, Please – 5 Lessons for Creating Great Tablet Experiences


As the tablet market continues to grow, so does the need to keep pace with the interaction challenges and opportunities these devices provide. The tablet platform raises unique challenges for developing and testing digital experiences. As a guide for user experience professionals, developers, designers, and product managers, AnswerLab has identified three key trends across our tablet UX research and will provide five lessons for creating tablet experiences, as well as best practices for conducting tablet research.

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Best Practices for Mobile & Tablet User Testing

Best Practices for Mobile & Tablet User Testing


Best practices for Mobile & Tablet User Testing including: methodology, lat set up, stimuli, recruiting, reporting & analysis.

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How Research Plays: UX of Mobile Gaming

How Research Plays: UX of Mobile Gaming


Measuring the UX of mobile gaming is a challenge calling for research beyond traditional usability approaches. This presentation highlights a compelling case study of how a leading game developer incorporated a holistic UX approach within their agile mobile-game development and how a creative user-research approach established a benchmarking framework to assess future products.

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Into the Wild: Uncovering Holistic Mobile Insights

Into the Wild: Uncovering Holistic Mobile Insights


Understanding and connecting with mobile consumers is a huge challenge. AnswerLab’s John Cheng and Wells Fargo’s Shelby Morita-Fowler will highlight a compelling case study on how they met Wells Fargo’s need to understand the consumer experience across their mobile platforms, including mobile apps, the mobile site, and SMS banking.

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Eye Tracking: Best Practices and Mistakes to Avoid

Eye Tracking: Best Practices and Mistakes to Avoid


Eye tracking research best practices.

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Working in Harmony with Product Stakeholders, Interactive Agencies and Research

Working in Harmony with Product Stakeholders, Interactive Agencies and Research


How do you ensure that your UX research provides insights that answer both interactive agency and stakeholder demands. We’ll share an in-depth case study demonstrating how to set up a UX research project to work harmoniously with both interactive agencies and end clients.

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