Amy has over ten years of experience consulting with Fortune 500 companies to improve their customer experiences. Her functional expertise includes the development and implementation of strategic benchmarking programs, one-on-one usability testing, customer segmentation, and true intent research. She has conducted multiple educational webinars on behalf of the American Marketing Association on topics such as website benchmarking & ROI, intercept research, and Six Sigma & online marketing effectiveness.

Prior to founding AnswerLab, Amy served as Director of Professional Services at Vividence Corporation (now Keynote Systems), a provider of online research products and services. In her tenure, Amy developed the company’s automotive vertical in addition to building and managing a team of consultants who delivered more than 150 market research projects. As a result of her client-focused approach, Amy and her team were nominated by American Honda Motor Company in 2003 for Honda’s “Premier Partner Award.” AnswerLab was again nominated in 2007.

Before Vividence, Amy oversaw and conducted customer experience and user research for SmartPlanet, an e-learning company founded by Ziff-Davis. As Marketing Manager of Member Services, she was one of the first adopters of remote user testing and was responsible for communicating and representing the “voice of the customer” to other functional teams.

Prior to SmartPlanet, Amy managed collateral and website development for a boutique management consulting firm and consulted with the Japanese Ministry of Education for three years in Hokkaido, Japan.

Amy graduated Phi Beta Kappa and magna cum laude from Vanderbilt University with a degree in English and East Asian Studies. She is fluent in Japanese.

Dan has over fifteen years of experience in managing online research, product development and business development with industry-leading companies. His expertise includes project management, requirements gathering, primary user research and quantitative analysis.

Prior to founding AnswerLab, Dan served as Director of Strategic Alliances at Vividence Corporation (now Keynote Systems), a provider of online research products and services. In this position, Dan conducted product analysis and developed marketing strategy for the launch of two new research offerings. In addition, he contributed a significant percentage of the company's revenue by developing and managing relationships with industry-leading companies such as Wells Fargo, Cisco, Yahoo!, Intuit, Genentech, eBay, PalmOne, Knight Ridder Digital and Discovery Channel.

In a previous role, Dan served as Director of Strategic Alliances for Career Central (later acquired by Spencer Stuart). In addition to building key partnerships, Dan created Career Central's Affiliate Program - winner of three industry "best of" awards - and grew it to become a significant contributor to the company's revenue.

Dan has also consulted with Fortune 500 clients in roles at Digital Equipment Corporation and Renaissance Worldwide, a leading information technology consulting firm.

Dan graduated Phi Beta Kappa and magna cum laude from Brown University with degrees in Psychology and Organizational Behavior & Management. He earned an MBA degree with Deans List honors from the J.L. Kellogg Graduate School of Management at Northwestern University.